If you ordered online and you find that:
— It doesn’t fit
— It isn’t as you imagined
If the item is brand new/unworn with the tags attached you can send it back and we will swap it or refund your order. Email us at email@example.com within 7 days to let us know.
Send the item (with tracking) to:
1224 S River Road Suite A-104
St. George, UT 84790
Please note this does not apply to sale items, faulty items ( anything deemed faulty will be addressed by our supplier ), special / back ordered items (if we have back ordered or special ordered an item for you that was not in stock ). Returns must be sent back to us within 7 days (national orders) and 10 days (international orders ) upon receipt of delivery.
Sorry no refunds or exchanges on sale items, (but if it is a faulty item we will do our best to fix the fault). Please email us at firstname.lastname@example.org if you have questions before you buy!
If an item you purchased from us is faulty because of manufacturing faults, we will try our hardest to replace it or fix it. If in the case we have no more stock of the item or we can’t repair the fault we will award a store credit. We will not replace items that have been damaged because of wear and tear. When returning footwear, please return with original box packaged inside another box. If an item has been used please return clean and not stinky. All products MUST be returned with receipt or proof or purchase. Please send back items with a track and trace number so it won’t get lost in the mail!
— FXE Apparel is not responsible for the payment of the return shipping.
— International customers should contact us regarding customs clearance before shipping.
— Until an item is received at FXE Apparel, it is your responsibility.